Return Policy

We value every customer’s shopping experience and hope you are satisfied with your purchase. If you need to request a return or refund due to size, style, or other reasonable grounds, please submit your request in accordance with this policy, provided the following conditions are met.

1. Return Period

Return requests may be submitted within 30 days of receipt of the merchandise. For orders exceeding this period, we may be unable to accept return requests, unless otherwise required by law or agreed upon by both parties.

If you wish to return an item, please submit a request via the contact methods listed on our website within the specified timeframe; do not ship the item back without prior confirmation.

2. Return Conditions

Returned items must be unused, unwashed, and undamaged, with original packaging, tags, and accessories kept intact whenever possible. Items must show no obvious signs of use, stains, odors, or man-made damage.

To ensure smooth refund processing, we recommend inspecting the item before returning it and retaining complete proof of shipment.

3. Return Address

Company Address: 5322 RUSSELL AVE APT 1, LOS ANGELES, CA

Please note that the return address may be confirmed based on the order location and specific return circumstances. After submitting a return request, please wait for our confirmation and ship the item to the final return address provided by our customer service team.

4. Return Shipping Costs

If the return is due to product quality issues, a significant discrepancy between the product and the order, or a shipping error on our part, we will cover reasonable return processing costs based on the specific situation.

If the return is due to personal preference, incorrect size selection, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs; the specific terms will be determined upon return confirmation.

5. Refund Requests

Upon receipt of the returned item, we will inspect its condition. Once the item is confirmed to meet refund criteria, the refund will be processed using the original payment method.

The refund amount generally corresponds to the price of the eligible items. Costs actually incurred in the original order that are non-refundable by law may be excluded from the refund amount.

6. Refund Processing Time

Once the refund is processed, funds typically return to the original payment channel within approximately 3 business days. The actual time it takes for funds to be credited to your account may depend on the processing speeds of banks, credit card issuers, payment service providers, or other payment channels; therefore, in some instances, the process may take longer.

7. Exchange Requests

If you wish to exchange an item for a different size or style, please contact us first for confirmation. Exchange eligibility depends on product availability, order status, and specific circumstances. If the desired item is unavailable, we may suggest that you follow the return process to obtain a refund and then place a new order.

8. Product Issues

If the item you receive has obvious quality defects, damage caused during shipping, or significant discrepancies with your order, please contact us as soon as possible. Please provide your order number along with photos of the item or other necessary information. We will verify the details and offer a solution—such as a return, exchange, or refund—based on the specific situation.

9. Promotional and Special Items

Different return rules may apply to certain promotional items, orders placed under special offers, or products explicitly marked on the webpage as having specific return conditions. Please carefully read the relevant product page and associated information before making a purchase.

10. Important Notice

Before initiating a return, please be sure to contact us to confirm the return request and the return address. Sending items directly to a different address without prior confirmation may result in a delay in processing your return.

This refund and return policy does not affect the statutory rights consumers enjoy under applicable laws. Where local consumer protection laws contain mandatory provisions regarding returns, refunds, or statutory guarantees, those legal provisions shall prevail.